Melanie Dowling

Resume in Word Format

Citigroup, Inc.
Contract Agency: avVenta Worldwide, Inc.
Jacksonville, Florida
04-2010 – Present

As a Web Producer in the Consumer Marketing Office, responsibilities include:

• Managing the initiation, design and development of creative deliverables for customer facing websites for Consumer Marketing Office.
• Working closely with information architects, interactive designers, copywriters, developers (on-shore and off-shore), QA testers and various levels of management, including Legal team to translate business requirements into visual solutions.
• Project schedule creation and maintenance, as well as weekly project reporting for the Internet & Mobile management.
• Managing multiple projects simultaneously, with varying degrees of complexity and release dates.

Citigroup, Inc.
Contract Agency: Tata Consultancy Services
Jacksonville, Florida
09/2006 – 05/2009

As an Information Architect / User Experience Designer within the Human Factors Engineering team, responsibilities included:

• Creating task analyses, user interaction models, information architecture, wireframes, mock-ups and prototypes, design briefs, design specs and guidelines, and screen flows with little direction.
• Knowledge of principles and practices of web-based user-interface design with a strong sensibility to user-centered design principles and usability practices
• Maintaining Design team schedule and development as it relates to individual Use Cases.
• Developed and maintained design process with input from Development and Design teams, as well as cross-functional teams.
• Demonstrating strong analytical skills for analyzing user feedback reports and interacting with clients.

BlueCross BlueShield of Florida
Contract Agency: Technisource, Inc.
Jacksonville, Florida
04/2006 – 09/2006

As a Project Analyst, responsibilities included:

• User Interface design and development of Project Tracking website, including gathering requirements, and developing wireframes.
• Development and Maintenance of MS Project plans with input from Project Mangers and technical resources, including monitoring scope, schedule and budget for >$7M projects.
• Analyzing and interpreting data identifying trends and weekly status reporting.

Union Bank of California
San Diego, California
07/2005 – 03/2006

As a Systems Analyst, responsibilities included:

• Leading $100K Application Services work orders through the Enterprise Project Management process, from planning to closure.
• Supporting >$100K projects, including MS Project plan development, budget tracking, identifying and resolving project issues, and project tracking to completion.
• Resource staffing and tracking for Application Services projects, including division approval of time accounting.

Southern California Edison
Rosemead, California
11/2001 – 06/2005

As a Project/Product Analyst, responsibilities included:

• Graphic conceptualization, development and publication of materials in support of business and technology products, such as business cases, operating plans, project plans, project schedules, product and service offerings, goal performance reports, department calendars, etc.
• Managed internal and external resources in support of graphic materials, as well as developed document library to archive and control presentation/document versioning.
• Development and maintenance for the IT Finance and Department Services website, maintenance of the IT Human Resources Client Services website, and support of various IT Project websites.
• On-going graphic production activities within IT, as well as the office of the CIO, the IT Leadership Team, and the Finance & Department Services organization.

Univessence Digital Studios, Inc. (USA)
Culver City, California
03/2001 – 09/2001

As Project Coordinator, responsibilities included:

• Provided support for development and documentation of company intranet, including producing Functional Specification documents and developing html prototypes with emphasis on key Usability Principles, such as:
- User specific needs, goals and tolerance
- User task flow
- Navigational Structure
- Recognizable controls
- Usability test results/Use Case results
- Technology limitations (i.e. target browsers, user hardware, code compatibility)

marchFIRST, Inc. (Formerly US Web/CKS)
Santa Monica, California
10/1999 – 01/2001

As Site Developer & Information Architect, responsibilities included:

• Created navigation structure and elements and design of interface layouts in conjunction with the art director.
• Authored site structure documents including definition of file structure, naming scheme, coding styles, middleware components, server type, user identification, etc.
• Provided feedback to the project lead for client change requests throughout production.
• Processed, handled documents and communicated site incidents. Reviewed graphic elements, navigation system, frame arrangement, etc., in relation to all technical/production factors of the site (HTML, programming elements, target user populations, target browser populations, and design requirements) for feasibility/web-translatability

Edward Tufte Seminar - Presenting Data & Information
01/2005

Carnegie Mellon, Software Engineering Institute
Capability Maturity Modeling Integration (Continuous Model)
08/2001

Human Factors International
Annual User Interface Seminar
08/2000

California State University, Northridge
Fine Arts Studies, Concentration in Graphic Design
06/1999